Refund policy

Last updated: 29 July 2026

Scope

This policy applies to paid professional engagements with Data Auto Sys for application analytics on automated data operations — including pipeline health reviews, job failure pattern analysis, SLA instrumentation passes, and orchestration coverage audits. This website does not sell products, physical goods, or self-serve software subscriptions.

Eligibility

Refunds are available when we cancel an engagement before kickoff, when we fail to deliver the agreed written deliverables within the timeline stated in the statement of work (after any client-caused delays are excluded), or when both parties agree in writing that the engagement cannot proceed for reasons outside your control.

Timeframe to request

Refund requests should be emailed to hello@dataautosys.digital within 14 days of the event that triggers eligibility, or within 14 days of the missed delivery date, whichever applies.

Full and partial refunds

If work has not started and no discovery workshop has been held, prepaid fees are refunded in full. If discovery or fieldwork has begun, we may issue a partial refund equal to fees paid minus a fair value for completed stages (for example discovery, sampling, or draft findings already shared). Completed stages are itemised in our reply.

Non-refundable items

Fees for completed walkthroughs, delivered reports, and third-party costs you pre-approved in writing are non-refundable. Deposits held to reserve a start date become non-refundable once we have declined other work for that window and discovery has occurred, unless we cancel.

Cancellation and rescheduling

You may cancel before kickoff with at least five business days’ notice for a full refund of prepaid fees not yet earned. Rescheduling with at least three business days’ notice is free once per engagement; later changes may incur a rescheduling fee stated in the statement of work.

No-shows

If your team misses a scheduled workshop without 24 hours’ notice, that session counts as delivered for fee purposes. We will offer one replacement slot subject to calendar availability.

Work already started

Once access has been granted and sampling has begun, cancellation converts remaining work into a wind-down: we deliver whatever findings are ready and invoice or retain fees for work performed.

Process and timing

Email refund requests with your organisation name, engagement reference, and reason. We confirm receipt within three business days and decide within ten business days. Approved refunds are returned via the original payment method within 15 business days of approval.

Method

Refunds follow the same channel used to pay (typically bank transfer). We do not issue cash refunds at the Sheung Wan office.

Exceptions

Statutory rights under Hong Kong law that cannot be waived remain available. Statements of work may set stricter client protections; where they conflict with this page in your favour, the statement of work prevails.

Contact

Data Auto Sys · 39 Hing Lung St, Sheung Wan, Hong Kong · +852 2525 2020 · hello@dataautosys.digital